Privacy Policy
1. Overview
PJB Security Solutions ("we", "us", or "our") respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website [https://www.pjbsecurity.com.au] ("Website") or engaging with our services, you consent to the practices outlined in this Privacy Policy.
2. What Information We Collect
We may collect and hold the following types of personal information:
- Identity Information: Name, date of birth.
- Contact Information: Address, email, and phone number.
- Business Information: Company name, ABN, and job title (if applicable).
- Transactional Information: Products or services purchased, payment details.
- Website Usage Information: IP address, browser type, pages accessed, and time spent on the site.
- Other Information: Any additional information you voluntarily provide to us.
3. How We Collect Your Information
We may collect your personal information in several ways, including:
- When you submit a form, request a quote, or purchase a product via our Website.
- When you contact us by phone, email, or in person.
- When you interact with us on social media or sign up for our newsletters.
- Automatically through your use of our Website (e.g. cookies and analytics tools).
- From third-party service providers (e.g. payment processors or delivery partners).
4. Why We Collect Your Information
We collect, use, and disclose your personal information to:
- Provide and deliver our products and services to you.
- Respond to your enquiries or customer service requests.
- Process payments and send transactional communications.
- Improve our Website, services, and customer experience.
- Send you promotional or marketing communications (you can opt-out at any time).
- Comply with legal and regulatory obligations.
5. Disclosure of Your Personal Information
We may disclose your personal information to:
- Our employees, contractors, and service providers to enable them to assist in delivering our services.
- Payment processors, logistics providers, IT support providers, and marketing partners.
- Legal, regulatory, or law enforcement authorities as required by law.
- Any other third parties you have consented to.
We do not sell or rent your personal information to third parties.
6. Overseas Disclosure
We may disclose your personal information to overseas service providers (such as cloud storage providers or IT support services). Where we do so, we take reasonable steps to ensure that the recipient complies with the APPs or is subject to a law or binding scheme substantially similar to the Australian Privacy Principles.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial safeguards.
However, no method of transmission over the Internet is 100% secure. We cannot guarantee the security of any information you transmit to us.
8. Access and Correction
You have the right to:
- Access the personal information we hold about you.
- Request corrections if you believe the information is inaccurate, outdated, or incomplete.
To request access or correction, please contact us using the details in Section 11. We may require you to verify your identity before processing your request.
9. Marketing and Opt-Out
We may send you marketing communications about our products or services. You can opt out at any time by:
- Clicking the "unsubscribe" link in our emails, or
- Contacting us directly (see Section 11).
We will comply with your request as soon as practicable.
10. Cookies and Analytics
Our Website uses cookies and similar technologies to enhance your browsing experience and collect website usage data. You can manage cookie preferences through your browser settings.
We may use tools such as Google Analytics to help us understand how visitors engage with our Website.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact:
Phone: 1300 290 984
Email: enquiries@pjbsecurity.com.au
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. Any changes will be posted on our Website with the updated effective date.